1ST STAKE
OUR CLIENTS
Put the client at the heart and the forefront of all of our practices. 

ORIENTATION 1
Increase our clientele’s knowledge.

– Evaluate and know our clientele’s needs in terms of service and support

– Evaluate and increase in our employees the feeling of knowing our clientele

ORIENTATION 2
Efficiently intervening with our clientele.

– Train our supporting staff and attorneys to the realities of vulnerable clienteles prioritized and targeted by the ministry of justice.

– Commit to training our supporting staff while respecting the CCJO’s values.

– Build partnerships with key organizations to accompany our vulnerable clientele for a multidisciplinary services continuum.

STAKE 2
OUR SERVICES
Offer quality, adapted and accessible services.

ORIENTATION 1
Improve our services’ efficiency.

– Integrate our values, mission and vision to our practices.
– Adapt service offers to the service demand in emerging areas.
– Maintain and improve our demand processing notice.
– Develop our competence in modernizing CCJO

ORIENTATION 2

– Make the digital switch
– Avoid digital invoices with our clientele.

STAKE 3

OUR ORGANIZATION
Develop a culture that fosters employees’ commitment and teams’ mobilization.

ORIENTATION 1
Ensure well-being in the workplace.

– Ensure courteous and collaborative behaviours.
– Create a Happiness space at CCJO

ORIENTATION 2
Improve individual and organizational efficiency.

– Improve work organization and division of labor.
– Welcome and integrate CCJO employees.
– Consolidate the management committee.

STAKE 4
OUR VISIBILITY

Reach our clientele more efficiently through various visibility strategies and partnerships.

ORIENTATION 1
Increase internal and external communication.

– Redesign the brand image
– Build a communication plan and a digital strategy adapted to the CCJO’s needs.
– Increase our presence and visibility towards our partners.

ORIENTATION 2
Social media presence.
– Redesign our website.
– Build a social media strategy